1. Introduction

Welcome to Sales Souq! These Terms of Service (“Terms”) govern your use of the services provided by Sales Souq (“we,” “our,” “us”). By accessing or using our website and services, you agree to abide by and be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

Sales Souq provides businesses with marketing automation tools, integrating platforms such as WhatsApp and Telegram, to enhance communication with customers, engage prospects, and drive sales through messaging. We provide these services to help you manage campaigns, engage with clients, and utilize AI and automation tools for better customer interaction.

2. Services Provided

Sales Souq offers a variety of services designed to improve your marketing and communication strategies:

WhatsApp and Telegram Marketing Solutions: We provide access to the WhatsApp Business API and Telegram integration for bulk messaging, customer engagement, and automation.

• Campaign Management Tools: Automate and schedule campaigns, segment audiences, and personalize communication through our platform.
• AI-Powered Tools: Leverage AI assistants to help you create content, optimize messages, and manage communication effectively.
• Team Collaboration Features: Invite and manage team members to collaboratively run campaigns, track progress, and handle support requests.
• Chatbot Integrations: Use AI-powered chatbots for instant replies and improved customer interaction.

3. User Responsibilities

As a user of Sales Souq’s services, you agree to comply with the following responsibilities:

• Account Security: You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, you must notify us immediately. You are also responsible for all activities that occur under your account.
• Acceptable Use: You agree to use our services only for lawful purposes and in accordance with these Terms. You must not misuse, abuse, or disrupt the operation of our services, and you must ensure that all activities performed under your account comply with relevant laws, regulations, and guidelines.
• Prohibited Use: You may not use the platform to send unsolicited messages (spam), promote illegal activities, infringe upon intellectual property, or distribute harmful content (malware, viruses, etc.). You are prohibited from engaging in actions that disrupt or harm the integrity of our services or the systems of other users.

4. Subscription and Payment Terms

Sales Souq operates on a subscription-based model, offering multiple pricing plans based on your needs and scale of operations:

• Subscription Plans: You can choose from various subscription plans that best suit your business needs. Pricing may vary based on the number of users, the scale of messaging, and the features required. Details of pricing will be displayed on our website or upon request.
• Billing and Payment: By subscribing to our services, you agree to provide accurate billing details. Payments are due at the time of purchase and must be made in accordance with the pricing terms specified during subscription. We accept multiple payment methods, including credit/debit cards, bank transfers, or online payment systems.
• Refund Policy: We strive for customer satisfaction and offer a refund policy as outlined on our website. Refunds are subject to certain conditions. Please refer to the refund section on the Sales Souq website for further details.

5. Data Privacy and Protection

We take your privacy seriously. Your use of our services involves the collection and processing of certain personal data. Our Privacy Policy outlines the details of data collection, usage, protection measures, and third-party sharing. By using Sales Souq’s services, you consent to our data practices as described in the Privacy Policy.

• Data Processing: We only process personal data in compliance with applicable laws and regulations. Sales Souq acts as a data processor for the personal data you manage and send through our services.
• Security: We implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, and misuse.

6. Service Availability and Maintenance

We aim to provide high availability and reliability of our services. However, we do not guarantee uninterrupted access to our platform at all times.

• Scheduled Maintenance: From time to time, we may perform maintenance to improve our services or address technical issues. We will notify users in advance when possible, but we do not guarantee that such maintenance will not affect service availability.
• Unplanned Outages: We will make reasonable efforts to restore services as quickly as possible in the event of an outage or unforeseen issues.

7. Termination of Services

• User-Initiated Termination: You may cancel your subscription at any time by following the steps outlined on your account settings page. Cancellation will be effective immediately, and you will no longer be charged after the current billing cycle.
• Termination by Sales Souq: We reserve the right to suspend or terminate your account at our discretion, especially if you violate these Terms, engage in illegal activities, or breach our acceptable use policy.
• Effects of Termination: Upon termination, you will no longer have access to your account, including any content or data stored on the platform. If applicable, you will receive a refund based on the terms of our refund policy.

8. Limitation of Liability

Sales Souq is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, even if we have been advised of the possibility of such damages.

• Scope of Liability: Our liability is limited to the amount you paid for the services in the six (6) months preceding the event giving rise to the claim.
• No Warranty: Sales Souq makes no warranties, express or implied, regarding the performance, reliability, or availability of the services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sales Souq, its affiliates, directors, employees, and agents from and against any claims, damages, liabilities, or costs (including legal fees) arising out of your use of our services or any breach of these Terms.

10. Modifications to the Terms

We reserve the right to update or modify these Terms at any time. All changes will be effective upon posting on our website, with the updated date clearly indicated at the top of the page. Continued use of our services after any modifications constitutes acceptance of the new Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts of Dubai, UAE.

12. Miscellaneous

• Force Majeure: We are not responsible for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, or government actions.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will remain in effect.
• Entire Agreement: These Terms, together with any other legal notices or agreements published by Sales Souq, constitute the entire agreement between you and Sales Souq with respect to your use of our services.

13. Contact Information

For any questions regarding these Terms of Service, or for support, please contact us at:

• Email: [email protected]